Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@toplas.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate a return, please follow these steps:

  1. Contact our customer service team at sales@toplash.co.uk to request a return authorization number (RMA).
  2. Pack the product in its original packaging along with the RMA number and include a copy of the original invoice.
  3. Ship the package to the address provided by our customer service team.

Please note that the product must be returned in its original condition and packaging, and the shipping cost for the return will be the responsibility of the customer. We recommend using a trackable shipping method to ensure that the package is delivered to us.

Refunds will be processed within 7-10 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase, and we will notify you via email once the refund has been processed.

 

If you receive a defective or damaged product, please contact our customer service team immediately, and we will be happy to assist you.

 

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at sales@toplash.com. We are committed to providing the best customer service and will do our best to resolve any issues in a timely and efficient manner.

Thank you for choosing Toplash Cosmetics.